Returns policy

Exercising Right of Withdrawal

  1. The Consumer has the right of withdrawal, whereby after receipt of the ordered Products he/she may nullify the Agreement without providing any reason. This right of withdrawal can be exercised during a 14 day reflection period starting from the day after the order was received by:
    1. the Consumer; or
    2. a third party designated by the Consumer, not including the carrier. 
  2. In the event that the order is sent to the Consumer in parts, the reflection period commences on the day after delivery of the last part of the order.
  3. For digital content of the ordered Product that is not delivered by a material carrier or if the Product consists of services, the reflection period commences on the day after the Agreement was entered into.
  4. During the reflection period, the Consumer may evaluate the Product and determine its nature, characteristics and functioning. The Consumer is expected to treat the Product and its packaging with due care.
  5. The right of withdrawal can be exercised by unambiguously reporting this to SPIN remote by e-mail: support@spinremote.com. The Consumer should make use of the Returns Form given in clause 9 of these General Terms and Conditions. This Returns Form can also be downloaded from the Web Shop at www.spinremote.com/legal or obtained from this article, where it is attached at the bottom. 
  6. The Consumer is responsible for exercising the right of withdrawal on time and in the correct manner. The burden of proof for this lies with the Consumer.

Settlement of the Right of Withdrawal, Return of the Product(s)

  1. SPIN remote will confirm the Consumer’s correctly exercised right of withdrawal by e-mail. 
  2. The Consumer must return the Product(s) to the address specified by SPIN remote as soon as possible but no more than 14 days after the Consumer has exercised his/her right of withdrawal. 
  3. The Product(s) must be returned in its/their original state, including all accessories and manuals, and in the original packaging. The Consumer should follow all reasonable instructions given by SPIN remote.
  4. The direct costs for returning the Product are to be paid by the Consumer.
  5. The Consumer is liable for any depreciation in value of the Product(s) caused by treatment or actions others than referred to in clause 6, sub-section 4 of these General Terms and Conditions. SPIN remote will subtract the value of this depreciation from the sum to be refunded.
  6. As soon as possible but no more than 14 days after SPIN remote has received the returned Product(s) or has received the Consumer’s proof of dispatch, SPIN remote will refund the Consumer his/her payment of the Product(s) including the shipping costs.
  7. For the refund, SPIN remote will make use of the same form of payment as the Consumer used, unless the Consumer agrees to another form of payment. 
  8. If the original shipping method chosen by the Consumer was more expensive than the standard method, SPIN remote is not liable to refund the additional costs for the more expensive method.
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